Resume

Experience snapshot

Data analyst and technical operations specialist with a track record of building KPI dashboards, surfacing customer insights, and forecasting business demand. Skilled in SQL, Tableau, and Excel, with day-to-day experience in CRM platforms like Zendesk and Salesforce.

Currently pursuing an MBA, blending operational analytics with strategic and financial perspective. Comfortable partnering with cross-functional stakeholders to translate data into clear recommendations.

Full resume (PDF)

Detailed work history, education, and tools.

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Focus areas

  • · KPI & SLA tracking
  • · Operations strategy
  • · Customer success analytics
  • · Forecasting & trend analysis

Tools

  • · SQL, Tableau, Excel
  • · Zendesk, Salesforce
  • · Business Intelligence platforms
  • · PivotTables & forecasting models