Analytics with an operations mindset.

I'm Khalil Hickson — a data analyst and technical operations specialist with hands-on experience in SQL, Tableau, and Excel. I work at the intersection of analytics, operations, and customer experience, building the dashboards and models that help leaders make confident decisions.

My focus areas are KPI optimization, operations strategy, and customer success. I've partnered with support, revenue, and product teams to monitor SLAs, surface customer insights, and forecast capacity needs — translating raw data into clear, business-ready recommendations.

I'm currently pursuing my MBA, sharpening the strategic and financial lens I bring to every analytics engagement.