Projects

Selected work.

Recent analytics and operations projects spanning dashboarding, customer insight, and forecasting — each focused on the business decision it unlocked.

Full-Stack AIRecruiting Tech

AI-Powered Recruiting Intelligence Platform

An AI-powered career operations platform that combines verified job intelligence, resume optimization, recruiter CRM workflows, outcome learning, and safety-aware automation — with a public sandbox for storytelling and a private workspace for real operations.

  • ATS filtering for Greenhouse, Lever, Ashby, and Breezy
  • Company trust scoring and scam-risk detection
  • AI resume tailoring and application packet generation
  • Resume Variant Optimizer with A/B testing
  • Outcome Learning Engine for real conversion analytics
  • Executive Command Center with recruiter-safe KPIs
  • Public Sandbox with simulated data
  • Recruiter CRM pipeline and response analytics
  • Safety controls for CAPTCHA, MFA, login walls, and bot-detection blocks
  • Private authenticated production workspace

0+

Raw jobs tested

0+

Jobs filtered & imported

0

Factor trust scoring

0.0%

Auto Review pass rate

0d

Freshness filter

0d

Duplicate company guard

0

Canonical resume variants

Live

Outcome learning engine

An AI-powered career operations platform

Verified job intelligence, resume optimization, recruiter CRM workflows, outcome learning, and safety-aware automation — designed to be measurable, recruiter-safe, and useful from day one.

How it works

The platform, visualized

Five quick visuals — each tells the story of a system in seconds.

ATS Ingestion Flow

From raw jobs to verified, recruiter-safe matches

Every job is filtered, scored, and matched before it ever reaches a recruiter.

ATS Sources

Greenhouse · Lever · Ashby · Breezy

Job Fetch

14-day freshness

Filtering

Salary confidence

Trust Score

11-factor company trust

Resume Match

Variant optimizer

Review

Manual · Auto

GreenhouseLeverAshbyBreezy14-day freshnessSalary confidenceCompany trust

Outcome Learning Loop

The platform learns from every application

Real recruiter signals continuously recalibrate scoring and targeting.

Applications

Recruiter Replies

Response rate

Interviews

Interview conversion

Outcomes

Best resume variant

Recalibrated Scores

Best ATS source

Better Targeting

Response rateInterview conversionBest resume variantBest ATS source

Recruiter CRM Pipeline

Every opportunity tracked end-to-end

A clean recruiter-style pipeline from import all the way to offer.

New

Imported

In review

Reviewed

Ready

Approved

Sent

Submitted

Active

Recruiter Screen

Scheduled

Interview

Won

Offer

Smart Apply — Safety Gates

Recruiter-safe automation by design

Every automated action passes through explicit safety controls.

No CAPTCHA bypass

No MFA bypass

No login-wall evasion

No bot-detection bypass

Manual fallback

Emergency pause

Daily caps

CommandFlowOS Architecture

A layered, recruiter-safe operating system

Each layer has a single responsibility — from public storytelling to private safety.

Public Demo Layer

Sandbox · Case study · Demo

Private Workspace Layer

Authenticated recruiter ops

AI Intelligence Layer

Scoring · Matching · Tailoring

Automation Workflow Layer

Pipelines · Triggers · Jobs

Data & Security Layer

RLS · Encryption · Audit

Monitoring Layer

Health · KPIs · Alerts

Safety Layer

Caps · Manual fallback · Pause

AI Platform Case Study

Problem → Solution → Impact.

How CommandFlowOS turns a noisy job market into a measurable, recruiter-safe operations system.

Problem

Job search is noisy, manual, and impossible to measure

Candidates juggle dozens of job boards with inconsistent data, low-trust companies, stale postings, and no feedback loop between applications and outcomes. Recruiting teams face the mirror image: high-volume pipelines with weak signal and no shared system of record.

Constraints

Recruiter-safe by design

The platform had to operate inside real recruiting norms — no shortcuts that would compromise safety, trust, or data quality.

  • No CAPTCHA, MFA, login-wall, or bot-detection bypass
  • Manual review fallback on every automated decision
  • Salary, freshness, and source-confidence are first-class signals
  • ATS differences across Greenhouse, Lever, Ashby, and Breezy
  • Daily caps and emergency pause built into the workflow

Solution

An AI-powered career operations platform

CommandFlowOS combines verified job intelligence, resume optimization, recruiter CRM workflows, outcome learning, and safety-aware automation into a single product — with a public sandbox for storytelling and a private workspace for real operations.

  • ATS ingestion across Greenhouse, Lever, Ashby, Breezy
  • 11-factor company trust score and scam-risk detection
  • Resume Variant Optimizer with A/B testing across 5 canonical variants
  • Recruiter CRM pipeline from Imported → Offer
  • Outcome Learning Engine that recalibrates scoring from real recruiter signals
  • Executive Command Center for recruiter-safe KPIs

Product Decisions

Why the system is built this way

Each layer exists for a specific reason — to keep the platform trustworthy, measurable, and useful to both candidates and recruiters.

  • Separate public sandbox from private workspace so storytelling never leaks real data
  • Score trust before matching so weak companies never reach the pipeline
  • Treat outcomes as training data, not vanity metrics
  • Make every automation reversible with a manual fallback
  • Use a recruiter-style CRM model so the workflow feels familiar to hiring teams

Impact

Measurable outcomes, not buzzwords

  • 1,441+ raw jobs tested across multiple ATS sources
  • 460+ jobs filtered and imported into the recruiter pipeline
  • 11-factor company trust scoring with a 5.4% Auto Review pass rate
  • 5 canonical resume variants with outcome-driven selection
  • 14-day freshness filter and 30-day duplicate-company guard
  • Executive Command Center surfaces KPIs that previously lived in spreadsheets
  • Manual review effort focused on the top of the funnel, not every job

Roadmap

What improves next

The next phase deepens the learning loop and makes the platform easier for recruiters to adopt as a system of record.

  • Recruiter-side intake — invite hiring teams into the CRM with scoped roles
  • Calibrated interview-probability model from real outcomes
  • Industry-specific trust models (startup vs. enterprise vs. agency)
  • Higher-resolution outcome attribution per resume variant and ATS source
  • Public benchmark reports drawn from sandbox data only

Customer Support Workflow Optimization

Escalation Reduction: 25%

Owned a cross-functional process improvement that cut escalations 25% by combining ticket analytics with structured Jira workflows and stakeholder communication.

SQLJiraZendeskTableauExcelTrello
View Case Study

SLA Performance Dashboard & Operational Roadmap

SLA Compliance: 94%

Built a Tableau + SQL SLA dashboard and operational roadmap that gave leadership a single source of truth for response time, backlog, and escalation trends.

SQLTableauExcelJiraTrello
View Case Study

iOS Issue Resolution & Cross-Functional Coordination

Repeat Issues Reduced: 22%

Coordinated Engineering, QA, and Support to drive a 22% reduction in repeat iOS incidents through structured tracking and weekly fix reviews.

JiraZendeskSQLExcelQA Testing
View Case Study

Sales Meeting Rate Optimization

Meeting Rate Increase: 18%

Translated 5k+ outreach records into a coaching playbook that lifted meeting rates 18% and surfaced the top-converting channels per persona.

SQLTableauExcelCRM
View Case Study

E-Commerce Fulfillment Analytics

Fulfillment Speed Improved: 85%

Diagnosed fulfillment bottlenecks across 15k+ orders, driving a 35% delay reduction and clearer warehouse-level KPIs for ops leadership.

SQLTableauExcelWMS
View Case Study

Customer Retention Insights Dashboard

Retention Risk Flags: 120+

Built a retention dashboard that surfaces 120+ at-risk accounts monthly using CSAT, repeat-contact, and escalation signals — enabling proactive CS plays.

SQLTableauExcelZendeskCRM
View Case Study

Operational Reliability

Operational Reliability

Production-style retry orchestration, failure recovery, and workflow monitoring built to keep automation reliable under real-world API and data constraints.

AI Retry Queue

Built a durable retry queue to preserve failed AI jobs, track retry attempts, and recover safely from quota or rate-limit issues.

Rate Limit Protection

Implemented throttling, exponential backoff, concurrency limits, and queued retries to prevent bulk workflow failures.

Incident Resolution

Documented common operational issues including OpenAI quota limits, ATS import filtering, routing failures, and SMS validation errors.

Debug Visibility

Added rejection tracking, queue health monitoring, retry history, and manual review routing to improve explainability and system trust.

0

Lost jobs during quota failures

5

Retry attempts before escalation

15m → 2h

Exponential backoff window

50/day

ATS caps with platform controls

System Architecture

How jobs move through the system.

High-level workflow showing how jobs move through imports, filtering, AI processing, retry orchestration, and manual review.

01

Job Sources

Greenhouse, Ashby, Lever, Workday.

02

Import Filters

Duplicates, scams, title matching, ATS caps.

03

AI Queue

Packet generation, enrichment, resume workflows.

04

Retry Orchestration

Throttle, exponential backoff, durable retry queue.

05

Routing Engine

Apply-ready, queued, manual review, rejected.

06

Manual Review Layer

Human fallback for uncertain or exhausted workflows.

07

Dashboard & Reliability Center

Health monitoring, logs, retry visibility.

5 retry attempts15m → 2h backoffDurable queue storage50/day ATS caps

At a glance

ImportsQueueRetryReviewDashboard

Workflow states

HealthyRetryingQueuedQuota LimitedResolved

Quick takeaway

Durable retry queue prevents workflow loss.

Quick takeaway

AI throttling protects bulk processing.

Quick takeaway

Manual review keeps uncertain jobs actionable.

Next Step

Explore the systems behind the work.

Resume bridge

How my projects connect to my resume

Every project on this site maps to a real bullet on the resume — built, shipped, and measurable.

Support Command Center Dashboard

Resume tag

SQL · Tableau · 92% SLA · 25% escalation reduction

  • Tracked 92% SLA compliance and 24-hour avg resolution
  • Analyzed 10,000+ tickets and surfaced 18% peak backlog spikes
  • Drove 25% escalation reduction via KPI + workflow tuning

Customer Revenue Intelligence Model

Resume tag

SQL · Excel · $1.2M+ revenue analyzed

  • Analyzed 50,000+ transactions across $1.2M+ in revenue
  • Identified top 20% of customers driving 68% of revenue
  • Modeled retention plays projecting 15% revenue growth

Operations Forecasting Model

Resume tag

Excel · 92% forecast accuracy · Capacity planning

  • Built 24-month forecast models with 92% accuracy
  • Flagged seasonal demand spikes up to 27% above baseline
  • Projected 12% workload increase to guide planning

Visual resume · 1 page · ATS-friendly

Khalil Hickson

Data Analyst & Technical Operations Specialist

10K+

Support cases analyzed

91%

CSAT maintained

25%

Escalation reduction

Target roles

Data Analyst · Operations Analyst · Customer Success Analyst · Technical Operations Specialist

Top skills

SQLTableauExcelSalesforceZendeskForecastingKPI dashboards

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